Moving towards an omnichannel assistance model
The digital transformation is challenging the automotive industry players, and pushing them to offer innovative services that integrate new digital models to meet their customers’ expectations. To succeed in this new era, OEMs, leasing, rental or mobility companies and their partners must embrace the latest technologies to enhance the overall user experience.
ARC Europe has met this challenge by focusing on the digital transformation of the Roadside Assistance business. We’ve developed real-time, scalable, pan-European solutions that offer service transparency to our business partners and a seamless user experience to their drivers. Our solutions are accessible through multiple channels that cover the entire user journey in case of an incident, ensuring full value chain coverage.
SmartCall – Get in touch with your
customers faster
Experiencing breakdowns or accidents is always a stressful situation for drivers. That’s why we offer a digital roadside assistance solution that provides rapid and seamless assistance to your customers. Whether it’s through our Smartcall white-label digital solution or the bCall button in their vehicle, drivers can easily reach our expert and multilingual teams and communicate in their preferred language across Europe.
Even if the vehicle incident happens abroad, your customers can still interact in their native language, ensuring a stress-free experience.
Our SmartCall roadside assistance solution is accessible through our partners’ app or web application, both of which can be tailored to your B2B branding.
Deploy and repair on the spot – Smart RSA
Providing the most efficient assistance is essential, particularly when your customers are experiencing stressful situations. Our teams gather data about the customer and their vehicle incident to provide them with the most suitable roadside services and offer them live follow-up updates.
Supported by our exclusive network of patrols in Europe, we manage a comprehensive training program with our B2B partners to enhance our onsite repair capabilities and get your customers back on the road as quickly and smoothly as possible.
Mobility voucher – Providing a mobility solution
Making the most of the European mobility ecosystem and providing an accurate solution to your customers is our priority.
Our European platform is connected to the most important third-party partners to ensure an alternative mobility solution for drivers whose vehicles cannot be repaired on-site. The flexibility of our European platform allows our B2B partners to customize and select their preferred mobility solution, integrating and prioritizing their own solution in our process when available.
With our mobility voucher system, we also let customers choose their mobility based on the location of the incident, their personal priority and the availability of mobility resources nearby.
Real-time account management and tracking
At ARC Europe, we understand the importance of having real-time access to support operations. That’s why we’ve developed a cutting-edge middleware platform that provides our B2B partners with up-to-date online reporting on call center performance and service delivery tracking, available in all European countries.
Our account management team tracks our support performance on a daily basis, monitoring key metrics to ensure that we’re providing the most accurate support experience. With our platform, you can stay informed in real-time and make data-driven decisions to improve your customer support.
Customer Experience Survey – Keeping our services relevant
We value our customers’ opinions and strive to provide the best possible experience. Our advanced customer survey platform collects feedbacks from customers throughout their entire roadside assistance experience, enabling us to pinpoint areas for improvement and take immediate action to enhance customer satisfaction levels.
Our platform is highly flexible and can be tailored to suit any methodology, including scoring, star rating, and Net Promoter Score, ensuring that we meet our customers’ needs and expectations.
Mobility Voucher
Smart Call Mobility Voucher
Deploy and repair on the spot
Emergency Call
Stolen Vehicle Tracking
Smart bCall and bCall
E-customer Assistance
Roadside Assistance
Charge Station Assistance
Customer Experience
Realtime Account