ARC Europe, European expert in automotive assistance

Founded in 1991 by the leading European automobile clubs, we are experts in assistance & mobility services and we provide
high-level services to our B2B customers in more than 40 countries in Europe.

We work to accompany our clients coping with the deep evolution in the automotive industry.
As your mobility partner, our strategy is to help you respond to your customers’ new expectations and to offer a comprehensive
and customer-centric approach covering the full mobility ecosystem.

ARC Europe is a European network covering
42 countries

3 subsidiaries

(France, Poland and Greece)

1 headquarters

in Brussels, Belgium

network partners

7 shareholders

The major European automobile clubs

Our network and its European coverage

ARC Europe was created by the main European automobile clubs, all pioneers and leaders in the field of automobile assistance in their respective countries. Its primary mission was to deliver premium & standardised mobility services across the continent mainly to car manufacturers, short/long-term renting companies and insurers.

As the cornerstone of a network of mobility players across Europe, ARC Europe has capitalized on the unrivalled experience and technical expertise of its founders and has developed a powerful European network over the years : in order to be able to deploy mobility services internationally, ARC Europe has selected a leading automobile club and/or assistance organisation with decades of experience and the best customer care capabilities in more than 40 countries. Wherever a car incident occurs in Europe, we are able to assist you with the same high-degree of requirement.

4700

multilingual agents

60K

owned patrols & trucks

4.7M

vehicles under cover

Million

Sq Kilometers covered

Our Worldwide Presence & Networks

At ARC Europe, we are part of a global network called the Global Assistance Alliance (GAA), which was founded by four exceptional international roadside assistance providers. This alliance enables us to tap into the expertise of the world’s top networks and ensure that your customers benefit from our full commitment to delivering the best services across over 200 countries.

Our extensive international reach is illustrated by our map, and we take pride in providing automotive and medical assistance to your customers all around the world. Whether your customers are on a road trip across Europe or need emergency medical assistance in Asia, our network is there to help.

Our Network: 0 PRINT

Our culture :
a customer-centric DNA

The automobile clubs have been providing roadside assistance, motorist protection, safety and quality services for drivers since the early days of the automotive industry development. The primary objective being the satisfaction of their members, priority was given to their mobility, prioritizing as much as possible on-the-spot assistance.

Heirs to the pioneering spirit of our founders and their culture of excellence and customer service, we make it a point of honor to uphold these values by developing an assistance system focused on people, not on vehicles. As society and mobility evolve, we are constantly reinforcing and expanding our expertise, to co-construct with our partners solutions that perfectly accompany motorists in their new environment. Thanks to the use of new technologies and to our unique network of experts in Europe, we can deliver an efficient and personalized service in more than 40 European countries. Our aim is to offer a seamless solution adapted to the situation of each driver and to allow him to continue its journey in complete peace of mind and safety.

Who we are